We are Settly!

At Setly, we’re on a mission to create a world where everyone feels at home. We partner with some of the coolest start-ups and scale-ups to support their international talent from immigration to settling in, and beyond

As a dynamic, fast-paced start-up, we thrive on ownership, innovation, and adaptability. Particularly as we embrace emerging technologies like AI to reimagine how we work and support our clients across the globe. 

Our core values

Make an impact now - Get the most out of every moment by maximizing your impact and going above and beyond for the ultimate client experience

Stay humble - We practice what we preach and walk the talk (no time for politics)

We are passionate - We love what we do and we do what we love

Doing the right thing - Act fair and with integrity. In particular when nobody is watching

Always developing - Embrace change, innovate, take risks and continuously encourage yourself and those around you to grow and develop

Your role

In this exciting role, you’ll play a critical part in supporting the employees of our clients during the transition to a new country, and making them feel at home with a focus on immigration.

This role is ideal for someone who enjoys creating great customer experiences, takes ownership, thrives in ambiguity, and is excited to use tech and AI to automate and streamline mobility workflows.

What you will be doing:

• Manage our immigration operations at Settly, delivers end-to-end case management for an exciting portfolio of clients 

• Act as a trusted advisor to clients and internal stakeholders on immigration, mobility policies, timelines, and compliance risks.

• Serve as the main point of contact for your clients, building trusted relationships, understanding customer needs

• Drive customer satisfaction and retention, identifying opportunities to strengthen partnerships and support long-term success.

• Build, optimize, and automate processes using tools and AI technologies to improve speed, accuracy, and user experience.

• Manage escalations, review root causes, identify opportunities for improvement, and turn them into solutions. 

• Partner with internal teams on international expansion and build new products, ensuring we can help our clients move talent seamlessly 

• Act as a liaison with our vendors, oversee communication, deliverables, escalations, and SLA’s to ensure expectations from clients & users are managed, and delivered at a high level that Settly expects. 

• May oversee a junior (intern or coordinator), establish development goals, and provide regular feedback & coaching on performance

• Supports the team and clients on 30% ruling applications (training will be provided on the job, if no previous experience) 

• Creating an inclusive culture with diversity, equity, and belonging at our core.
  

About you

• 3–5+ years of hands-on experience with Dutch immigration.

• Fluent in Dutch and English (written and spoken)

• You have a growth mindset and thrive in ambiguity

• Enjoy taking ownership, and highly resourceful

• Strong commercial business acumen driven by data

• Detail-oriented, whilst keeping the bigger picture in mind. 

• Right to work in The Netherlands

• You’re curious about innovation and AI, you have a tech-first approach to enhance immigration & global mobility processes

Bonus points (not a must have)

• Experience with other global mobility disciplines, eg 30% ruling

• Previous experience in start-up or scale-up environment

Don't worry if you don't tick every box. We're looking for great people, not perfect CVs. If you're excited about the role and think you could be a good fit, we'd love to hear from you.

What’s in it for you?

Meet some of the team