We are Settly!

We are a purpose-driven HR tech scale-up on a mission to redefine the relocation experience for the new generation. We believe everyone deserves to feel at home, no matter where you come from, what you earn, or how long you’re staying.

Diversity & Inclusion is our DNA and the foundation of what we do and why. Our diverse team with people from 30+ nationalities, and all walks of life are the foundation of our success. Some of the recognition we've received to date; Deloitte's shining star (23), Most influential voices in Tech - Employee Wellbeing (23), Top 10 hottest Dutch start-up by Wired (23). After 4 years of bootstrapping (self-funding) we decided last year to bring the future forward and brought on our first investors to achieve our ambitious global mission and goals.

We work with some of the coolest start-ups, scale-ups (6 unicorns and counting :) and publicly listed companies in the world, and help their employees relocate in a hassle-free way through our platform and amazing client success team. We are now ready to scale up further, and expand our presence across borders and are looking for a Relocation Coordinator to join us on our mission.

Our core values

Make an impact now - Get the most out of every moment by maximising your impact and going above and beyond for the ultimate client experience

Stay humble - We practice what we preach and walk the talk (no time for politics)

We are passionate - We love what we do and we do what we love

Doing the right thing - Act fair and with integrity. In particular when nobody is watching

Always developing - Embrace change, innovate, take risks and continuously encourage yourself and those around you to grow and develop

Your role

In this role, you'll be responsible for delivering exceptional service to our customers & users, as efficiently as possible, resulting in long term relationships, and Settly ambassadors for life.

We do this through building delighting our users and customers, identifying opportunities for improvements, and growth, and partnering with the other Settly teams to create a high performing culture of continuous learning with the aim to drive scalability and innovation, contributing to Settly’s long term vision and mission.

What you will be doing:

• Manage standard relocation cases independently while benefiting from the mentorship of seasoned team members for more intricate cases.

• Provide insights on your user cases for client meetings and execute the required follow up actions accurately and timely.

• Identify bottlenecks in our processes and propose innovative solutions to streamline operations.

• Document current and new processes and/or product enhancements.

• Continuously work on building expert knowledge and personal development

  through casework and volunteering to support projects and process

  enhancements.

• Monitor the vendor service delivery of their specific cases and flag challenges and

  potential service issues.

• Maintain user data and reporting accurately to support our weekly review and

  updates relating to client operations (e.g. billing, checklist updates, platform updates, cost requirements, payroll updates, status reporting, etc).

The biggest challenge in this role? We are resourceful, value-driven and ambitious. So we have to be lean and creative in everything we do. We want to grow fast and scale across multiple countries whilst maintaining a top notch client experience of 9 out of 10. Are you up for the challenge?

What you bring to this role:

• Good knowledge of Amsterdam and understanding of the Dutch lifestyle.

• Exceptional organisational abilities paired with a passion for delivering outstanding customer service.

• Growth mindset, and a drive for making things better.

• Tech savvy and process driven.

• Excellent (native) communicator in English. 

• You enjoy multitasking and managing a full workload of diverse tasks.

• You enjoy working in an international and inclusive environment.

• You enjoy helping others using your personal experiences.

• Must have the right to live and work in the Netherlands.

Preferable (not a must)

• Personal experience of living and/or working overseas;

• Good understanding of the Dutch start-up ecosystem;

• The more languages, the better :) 

What’s in it for you?

Meet some of the team